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If you experience any problems logging in, please check the FAQs below.
Registering on the website for tickets
When registering your details please enter a personal email address. If you request tickets through a work email address and then change jobs, we cannot change the e-ticket to go to a different email address. Once you've requested tickets it can only be sent to that particular email account.
Registration: Not received your activation email?
All activation emails should arrive within 10-15 minutes of submitting your account details. If the servers are particularly busy then you should allow a little longer.
If you have still not received your activation email after then you should check the following:
- Firstly, if you have not received your activation email following registration, you can re-request it by clicking here and enter the same email address you first registered with.
- Make sure that the activation email has not been marked as SPAM by any SPAM filter you are using. If you are using a SPAM filter that requires all emails to be whitelisted, you must do this yourself. (The email comes from email@example.com)
- If you are still having problems then make sure that you entered your email address correctly. You can check this by trying to register again with the same email address. If you have entered the correct email address then you will be alerted that the email address is in use, then you entered it correctly the first time.
I have forgotten my password what should I do?
Click the 'Forgot Password' button after you've entered your email address and you will shortly receive an email asking if you have requested a new password (this is for security.) If you do want a new password it will ask you to click the link in the email. You will then be directed to a new screen that informs you another email has been sent to you with a new password. When you receive this email it will recommend that you click on the link and enter a new password of your own choosing. We strongly recommend you take the time to do this. There are no restrictions on your password choice, but the more difficult you make it the harder it would be for someone else to illegally access your account. Once you have chosen a new password you will receive a new email confirming that it's been changed and accepted.
If you have not received an email, check that the email has not been marked as SPAM by any SPAM filter you are using. If you are using a SPAM filter that requires all emails to be whitelisted, you must do this yourself. (The email comes from firstname.lastname@example.org)
I want to receive email updates from you. I no longer wish to receive email updates from you
If you want to receive email updates, log onto your account on the website and go into 'Update my details'. You will find a tick box towards the bottom 'Keep me up to date with Hat Trick mailings', you need to tick this box if you want to hear when tickets have gone on release.
If you want to stop receiving email updates from us, log onto your account on the website and go into 'Update my details'. You will find a tick box towards the bottom 'Please remove me from the mailing list', you need to tick this box if you want to stop receiving emails about ticket releases.
I want to complete remove myself from your database
Log onto your account on the website and go into 'Update my details' you will find a button at the bottom of the page 'Please delete me'. If you push this button you will be removed from our database and our mailing list. Should you wish to book any tickets in the future you would need to start the registering process from the beginning.
How do I book tickets for Hat Trick shows?
To request audience tickets for a Hat Trick show you will need to be a registered member. You can do this by clicking on the Log On box and completing your contact information, such as your full name, postal address, telephone number and email address. As shows become available you will be notified (as long as you have ticked the box requesting these notifications) and will be invited to apply for tickets.
Can I book tickets over the phone
Our booking system is via this ticket website and we do not take telephone bookings, however we can be contacted on the box office number for any questions or queries relating to the recordings.
When will I know if my application has been successful?
Due to the popularity of Hat Trick shows and the huge volume of people applying it can take a while to process all ticket applications. We do aim to let you know within a week but this can sometimes take longer. If you are travelling from a distance, we advise you not to book any travel or accommodation unless you have heard that your application has been accepted.
How will I get my e-ticket?
If your application is successful we will email you an e-ticket with all the information for the show at least 7 days before the recording.
Where are the studios?
Shows are recorded at various studios, mainly in the London area. You can check which studio the show is on at the time of applying for tickets. If your application for tickets is successful you will receive an e-ticket and the studio details will be included, giving directions and a map to the venue.
What about disabled access?
All studios have access for wheelchair users. However in order to make the necessary preparations we need to know of any access requirements at least 5 days before the recording. If possible we do ask that you note down any disability, access or special seating requirements (which include: elderly, pregnant, severe illness, etc) at the time of requesting tickets.
What is the age limit to attend a recording?
Generally Hat Trick recordings are suitable for people aged 15 and above. However this can vary so you will find confirmation of the age limit for each show on the website. A reminder of the age limit is also on your e-ticket.
What time should I arrive at the studios?
Your e-ticket will state times at which doors open and close. However we do over-issue tickets to guarantee a full audience, so entry on the night is on a first come first served basis. We therefore recommend that you arrive at least half an hour before the doors open time, although at popular shows it may be necessary to arrive even earlier.
What happens if I arrive in good time with my e-ticket and don't get a seat for the show?
We appreciate how disappointing it is not to be seated after queuing. Because tickets are free a number of people never use their tickets so we have to over allocate to ensure a full audience. If we cannot fit you in to the studio the Audience Coordinator will give you instructions on how to apply for priority tickets for another recording. These priority tickets will give you guaranteed entry providing you arrive before the stated time on your tickets.
If I can't use the tickets can I pass them on or sell them?
Hat Trick audience tickets are free, therefore we operate a strict no selling on policy. If you are found to be selling your tickets on sites such as eBay you will be removed from our database and blacklisted from registering for any future recordings. If you can no longer use your tickets but wish to pass them on to a friend or family member you need to notify the Hat Trick Box Office.
I am not a UK resident can I still apply for tickets?
Unfortunately we only issue tickets to UK residents. This is due to the tickets being free with no guaranteed entry, and with the unpredictability of studio recordings changing days/times at very short notice we therefore do not recommend that people commit to travel arrangements from overseas for a recording which may be subject to last minute changes.
What if I cannot find the answer to my question?
If we haven’t answered your question then please get in touch and an Audience Coordinator will respond to your query, or else please call the Box Office on 0207 184 7789.